1. Workmanship warranty would be 6 months from the date of order dispatched. Warranty includes stitching and alignment.
2. Warranty does not include natural wear and tear, forceful damage of fabric/leather.
3. Cleaning of sofa not included.
4. Cancellation or return of product may not be possible in case of damage due to misuse, damage due to malfunctioning, product if tampered and in case of missing items.
5. Please notify us of the damage/defect in product received within maximum of 24 hours of delivery, after which the complaint will not be entertained.
6. Please notice that no changes with respect to modification of sofa/design/fabric change will be entertained after 24 hours of pick-up of sofa.
7. 50% of the amount has to be paid in advance within 24 hours from the time of pick-up and remaining 50% after the work is complete.
8. Delivery will be scheduled only after balance payment is made.
9. Delivery will be scheduled 48 hours after receiving confirmation of the product by the customer.
10. Payment will be accepted via semi-closed wallet(PAYTM, GOOGLE PAY,PHONEPE), Net banking, IMPS, RTGS, Link(Razorpay, Instamojo).
11. Debit/Credit card issued in India will be accepted.
12. No credit facility will be provided under any circumstances.
13. Minimum days to complete the work will be 7-9 working days. If there is any delay due to unforeseen reason, prior information shall be given.

General Instruction of Payments:

The customer will have to pay 50% of total amount (advance) at the time of pickup and rest 50% of total amount before the delivery.

General Instruction of Sofaclinic

once the material is acknowledge by the customer, the company will not be responsible for any changes made on the material by the customer

Sofaclinic takes privacy protection very seriously and we set the highest standards in this regard. We value the trust you place in us.

Please read this document regarding our privacy policy.

Our privacy policy is subject to change time to time without notice. To make sure you are aware of the changes, please review this policy periodically. Also this privacy statement does not apply to our business partners, affiliates or other third parties. Please review the privacy statements of the other parties with whom you may interact..

What user or customer information does Sofaclinic collect?

Your contact details such as customer name, email address, phone number and shipping address Your transaction or banking details such as credit card number, cardholder name, expiration date and CVV or other information as required for internet banking or other payment instruments is not held by sofaclinic.in. Your previous orders and transactions including the product and pricing details, the date of purchase, transaction information, payment history etc. Information from optional online surveys on our or third party sites which may include demographic information (like gender, age, income) as well as product and service preferences of users.

How does Sofaclinic utilize user or customer information?

We only collect user or customer information as required to conduct our business and to enable us to provide the best services to our users and customers. We do not sell or rent this information to third parties. User or customer information (as defined above) will be used as described below: User and customer information will be sharable with our subsidiaries, affiliates and partners which are also involved in delivering the service to you as a customer in your buying process. We will also need to share some or all of your information as governed in the case of acquisitions by or mergers with other business entities. We use some of the user and customer information defined above to understand customer behaviour and thus offer better and more relevant experiences to you. We use certain information in an aggregated form across users to compile statistical and demographical profiles for our business and marketing activities. We use this information to inform you about offers and deals, new launches, information about products you have purchased, order and shipping status, as well as other promotional and informational content. We can use this information to communicate about our special offers post 6 months of engagement with sofaclinic. We will need to use user or customer information in case required in aspects such as legal disputes or other legal processes; comply with any statutory or regulatory requirement; troubleshoot problems; detect and protect against error, fraud and other criminal or illegal activity; collect fees owed; enforce our terms and conditions; prevent abuse of our services; prevent violation of the rights of third parties, other users or the general public www.sofaclinic.in provides all users with the opportunity to opt-out of receiving non-essential communications from us on behalf of our partners, and from us in general, after setting up an account. please write to us at hello@sofaclinic.co. Questions regarding this statement should be directed to the following address: hello@sofaclinic.co.